As a Novex Insurance Company personal home or auto customer, you have an extra layer of support that goes beyond your policy, support you may not expect (but deserve) from your insurance company.
Novex Assistance® is available to all Novex Insurance Company customers. The services are designed to be there for you when you need them most, and since it is above & beyond your coverage, it will not count as a claim against your insurance policy.
Call 1 888 365 ASSIST (2774) to access Novex Assistance®
Legal Information Service*
Need an answer to a personal legal question? The Legal Information Service can help. Speak directly with a lawyer, to get legal information about:
- Landlord/tenant relations
- Social benefits
- Licences and permits
- Family law
The Legal Information Service is a confidential service provided by an independent third party, offered during regular business hours. Novex Insurance Company only receives general call statistics. Your name, policy number or details about your conversation with the lawyer are not reported to us.
Family Care Assistance
If you have a Novex Insurance Company property policy, assistance is here if you need it. Reimbursement may be available for the following services:
We can refer you to licensed child care providers or local baby-sitting services if you need someone to care for your children or grandchildren when:
- Your child or grandchild is sick or injured and you must go to work
- You or your spouse is in the hospital because of sickness, an accident, or childbirth
- An injury prevents you from looking after your children
If your child is sick, we can help you find care and reimburse you for the costs, up to 10 hours on each of 3 consecutive days, and you can use this service up to 5 times a year. If you or your spouse is sick or injured, care will be covered for up to 30 hours over 3 consecutive days, including overnight if necessary.
If you or your spouse has been hospitalized for 2 days or more, we can help you find a homemaker to assist with light housekeeping and meals when you return home. And, if your doctor recommends it, we will also help you find a visiting nurse to help your recovery along. The homemaking service is covered for up to 20 hours over 5 consecutive days. Nursing is covered for up to 25 hours over 5 consecutive days. It may be just what you need until you get back on your feet or make other arrangements for longer-term assistance.
House Cleaning Service
If you need light house cleaning to help you clean up the mess after damage to your home from water, theft or vandalism, we’ll reimburse you for up to 10 hours of assistance over 5 consecutive days. This service is available even if you don't wish to make an insurance claim.
NEW! Online Referral Resource
Through LifeStageCareTM, you can now access some Family Care Assistance services, as well as other services for the whole family. Search in your neighbourhood or across the country for:
- Child care, support services for children and teens
- Personal wellness services
- Home, residential and community care for seniors
Existing customers of Novex Insurance Company can access online referrals through the following means:
Click here to open LifeStageCare website in a new window:
Policy number: Your Novex Insurance Company policy number has 9 numbers or letters plus a hyphen. For example: A-12345678
Or, call 1 888 365 ASSIST (2774) to obtain referrals over the phone
We'll do our best!
We will do our best to provide service where you live. The Assistance representative will let you know if the service requested is available in your area. Home Assistance may not be available if your home is in a remote location.
To learn more and take advantage of Novex Assistance®, call 1 888 365 ASSIST (2774).
Certain conditions, restrictions and exclusions apply to all offers. Novex Insurance Company only provides access to the LifeStageCare website. Novex Insurance Company does not guarantee the accuracy of the information presented or recommend any products and/or services that may be listed.
*The legal information does not constitute legal advice. If you require legal advice, please consult a lawyer. Novex Insurance Company assumes no responsibility for the cost or consequences of any action you take after receiving legal information.
TMLifeStageCare is a trademark of TakingCare Inc., used here under license.